Shipping Policy

Shipping Delivery Policy
Complimentary Standard Delivery On Selected Orders

Anuna provides free delivery on selected orders across all cities in UAE excluding some remote / non-service areas (for further details, contact info@anuna.com). The following terms and conditions apply.

Delivery Schedule and Shipping Charges

Shipping charges that are payable by you are subject to the Products ordered and their value. Please find the delivery timeline and shipping charges information below:

Standard Delivery

Small/Standard Products:

  • Within City Limits – 3 to 5 Working Days
  • Outside of City Limits – 5 to 7 Working Days.

Shipping is Free! on orders of AED 300/- and above. If your total order value is less than AED 300/-, you will be charged AED 20/- for shipping.

Cash On Delivery (COD) payments are accepted for orders of value up to AED 10,000/- . All COD orders will incur a nominal cash handling fee of AED 20/-.

Important Delivery Information
  • Cash on Delivery (COD) is available as a payment method for selected orders that may also be eligible for Free Delivery; please note that COD orders are subject to a service charge Payment Policy. 
  • If you request to postpone a scheduled delivery or if you or your representative is not available, then the delivery will be rescheduled to the next available date, which will be communicated to you in advance.
  • If you do not accept delivery within 14 days or are not reachable, we reserve the right to cancel your order, and a refund will be issued.
  • If your order requires installation and assembly, we can arrange for an approved third party service partner to contact you. Separate terms and conditions will apply.
  • Delivery of bulk Products shall be made at ground level subject to availability of a service lift of adequate size. Some spaces (such as old buildings or offices) may not have a lift, or may have narrow doors, passage-ways and low ceilings. In this case, our delivery service provider may not be able to deliver your new Products at your location without the risk of damage. The final decision to attempt for delivery will be made by our delivery service providers. In case of delivery failure because of any of the aforementioned reasons, we have the right to levy additional handling and transportation charges. 
  • To help our delivery service partner operate smoothly, kindly ensure that the passage to the receiving area for the Products and the receiving area is readily accessible, clear and ready to accommodate the Products. Our delivery service partner will not dismantle or shift or haul away your old property.
  • At Anuna, we strive to ensure timely delivery of your orders at all times. Sometimes, unfortunately, due to reasons beyond our control, your delivery slot time may vary due to factors beyond our control or we may have to delay delivery of your Products for which you will be notified within reasonable time.
  • In situations where it is necessary, we may require the delivery team or the third party installation or assembly service providers to take, transmit, and/or use photos/video of your Products (including its contents, connected Products, accessories and surroundings) for service, claim, and/or quality assurance purposes.