Returns Policy

Last updated: 8 October 2026

We want you to be completely happy with your Anuna Kids purchase. If something isn't right, here's how returns work.

30-day returns

You have 30 days from the day you receive your order to request a return. To be eligible, items must be unused, in their original condition and packaging, with all tags attached, and you'll need your order number or proof of purchase.

How to return — we collect from you

You don't need to post anything. To start a return:

  • Email info@anunakids.com with your order number and the item(s) you'd like to return.
  • Once your return is approved, we will arrange a courier collection from your address at a time that suits you.
  • Collection is free of charge if the item arrived damaged, defective, or wasn't what you ordered. For change-of-mind returns, a collection fee may apply and will be confirmed with you before the courier is booked.

Items sent back to us without first requesting a return cannot be accepted.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 48 hours of delivery with your order number and a photo of the issue, and we will make it right — with a replacement or a full refund, collected at no cost to you.

Items that can't be returned

For your child's health and safety, we cannot accept returns of:

  • Hygiene-sealed items once the seal is opened — including pacifiers and soothers, bottle teats, feeding and weaning items, and breast pump parts;
  • Bath, skincare and grooming products once opened;
  • Mattresses, bedding and sleep products once unsealed;
  • Personalised or special-order items;
  • Gift cards.

Sale items are final sale and cannot be returned, except where faulty. If you're unsure whether your item can be returned, just ask — we're happy to help.

Car seats

For safety reasons, car seats can only be returned unused, in their original sealed packaging. A car seat that has been installed or involved in any impact cannot be returned or resold.

Exchanges

The fastest way to get the item you want is to return the one you have and place a new order once your return is accepted.

Refunds

Once we've received and inspected your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved, contact us at info@anunakids.com.

Nothing in this policy affects your statutory rights as a consumer under UAE law.