Returns Policy

RETURNS POLICY
14-day Returns

If you have changed your mind about keeping your purchase, you have fourteen (14) days from the date you receive your order to return the Products (as defined in the Terms of Use) in its original condition with proof of purchase (without the need for there to be any defect in the products).

We will give you a refund, as long as your returned Products meets the terms and conditions described below.

This “good faith” returns policy is offered in addition to the rights you may have under the law. Nothing in this Returns Policy is intended to affect any consumer rights that you may have under UAE law.

By original condition we mean:
  • You have kept all original packaging and labels in good condition and the Products can be resold at full price.
  • You have not used the Products.
How do I return my order?

E-mail info@anuna.com to request the refund of the goods along with the e-mail receipt of your purchase. From there, we will contact you with a breakdown of the process with timelines. For reference only, below is an approximation of the timescales;

  • Our 3rd party logistics carrier will collect the product(s) from you within 2-3 business days.
  • Once your return request has been processed and approved you will receive your refund via the following methods:

    - Where purchases are made through Credit Card : Refund will be via Credit Card

    - Where purchases are made through Debit Card: Refund will be via Debit Card

    - Where purchases are made through Cash on Delivery: Refund will be via Cash (allow 3-5 days business days)

  • Anuna will process your Credit Card refund within 2 to 3 business days; however, refunds may take up to 2-3 weeks working days to reflect in your account depending upon your bank. 
  • Please note that if an incorrect Product is handed over by you to our delivery service partner, we shall not be responsible for any loss/damage/theft caused to such incorrect Products while in transit or otherwise.
  • If you qualified for free shipping during your original order, you will not be charged any further shipping charges if you return all or part of that order. Please note that all Shipping charges, Cross Border Charges and COD charges are non-refundable.
  • If you choose to return any Products to us, we will not be responsible for any loss or damage to them in transit and, for this reason if returned Products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
  • We don’t offer exchanges where Products are not defective. You can, however, order the Products again and return the one you don’t want.
  • Please return your purchase in resaleable condition in its original packaging with your original receipt. Please make sure that the Products are properly packed when you are returning it. Any Products returned without original receipt will be rejected. Please note, all the Products’ packaging and certificates of authenticity, grading, and appraisal must be returned with the Products. Any Products that have been resized, damaged or otherwise altered after delivery will be rejected.
  • All Products are inspected when we get them back to determine whether they are in original condition or otherwise eligible for a refund.
  • If the Products returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free (“Bundle Offers”), all the Products related to the Bundle Offer have to be returned, as they have been purchased as part of a group offer.
Refunds

We will process your return and issue a refund with applicable deductions as detailed below:

What Products can’t be returned?

The following Products won’t be eligible for a refund (unless faulty or not as described):

  • Products you received over 14 days ago.
  • Products that are not in their original condition.
  • Products that have been opened or unsealed (other than where necessary to inspect).
  • Products without original packaging or labels.
  • Products that have been used or damaged by you or are not in the same original condition as you received them.
  • Consumable Products which have been used or installed.
  • Perishable Products or Products which have an expiry date.
  • Products that fall under specific categories, such as sealed, and hygiene related, and personal care products, and certain baby products (e.g. teethers, diapers, baby wipes, hygiene tissues, feeding related products, etc.). For hygiene reasons, no refund or exchange will be made on such Products.
  • Personalized Products which you requested to be designed on a custom made order request, especially for you.
  • Products purchased by you which were on sale that are not defective in any way, or are tagged sold “as is”.
  • Damaged Products due to misuse or showing signs of wear and tear, even if they are still under warranty period.
  • Products that have been assembled, used, altered or installed.
  • All Bikes are non-returnable since they are pre-assembled before the delivery.

Please note that if you return Products that do not fall within the Returns Policy that is described above or if you don’t have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation safely.